Saw this 3 days ago, I'll just leave it here.
http://www.cbc.ca/news/canada/edmont...ints-1.3156837
Chernihovsky contacted CBC because he hadn't received a refund and he was still getting calls from the collection agency. He thinks the company just wants him to go away.
"They just hope that one day I'll decide I'm tired from all this...and I'll give up," he said.
Chernihovsky isn't alone. The Utilities Consumer Advocate, a branch of Service Alberta, confirms it has received hundreds of complaints about Direct Energy since the company opened a new billing and call centre in Guatemala City late last year.
When CBC first raised the issue with the government in March, a spokesman said the consumer advocate was "reassured" the issues were being resolved after meeting with Direct Energy's senior managers.
That doesn't sit well with Debbie Saidman, another Direct Energy customer.
"I think reassurance from the company that's giving the service isn't adequate," she said.