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chemgear · 07-17-2015, 09:33 AM

I have no direct experience myself but I saw this in the news:

http://www.cbc.ca/news/canada/edmont...ints-1.3156837

Chernihovsky isn't alone. The Utilities Consumer Advocate, a branch of Service Alberta, confirms it has received hundreds of complaints about Direct Energy since the company opened a new billing and call centre in Guatemala City late last year.

When CBC first raised the issue with the government in March, a spokesman said the consumer advocate was "reassured" the issues were being resolved after meeting with Direct Energy's senior managers.

07-17-2015, 09:33 AM	#44
chemgear Franchise Player Join Date: Feb 2010 Exp:	I have no direct experience myself but I saw this in the news: http://www.cbc.ca/news/canada/edmont...ints-1.3156837 Chernihovsky isn't alone. The Utilities Consumer Advocate, a branch of Service Alberta, confirms it has received hundreds of complaints about Direct Energy since the company opened a new billing and call centre in Guatemala City late last year. When CBC first raised the issue with the government in March, a spokesman said the consumer advocate was "reassured" the issues were being resolved after meeting with Direct Energy's senior managers.