Quote:
Originally Posted by BigNumbers
Has anyone got on Telus Fibre in Calgary who's in their grey mapped zones that are entitled "Partial coverage - contact us to check" here? https://fibre.telus.com/calgary/avai...y/#map-section
I had a Telus tech out to look at some CEC errors, and he said I had fiber to my house, but when I called in to Telus, they said I wasn't eligible as I had copper to my house... Opposite from what the tech saw when he came out...
Is there anything I can do to get on to someone on the Fibre team who can help? Anyone else had luck getting on Telus Fibre in a "Partial coverage - contact us to check" area?
Sick of the 'archaic' copper service I have at 25mbps  |
If the tech came out you should have fiber. When they come to do your install they won't be able to use your phone line I believe as they need to use the fiber line. Probably a mix up on the phone.
Although I had a buddy that was told by a door to door guy that he would get fiber if he switched to telus. Yeah... When the installer came it was just regular DSL and service was spotty at best.
Check your basement, you should see two things. If it's telus fiber and new install you'll see this black rigid flat cable or you'll see a white box. If it's those then you should have fiber or else you are probably sol