well talking with co-workers who are on extreme-i right now (i'm not, but i will be soon) this is true. and while a power cycle of the modem may work, from what i've been hearing usually the modem has to be reprovisioned. if anyone is curious i can tell them what speed they're currently provisioned for and do the neccessary modem modify, as long as it's ok with the mods to post info like serial #'s (don't see why not, but you never know)
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