I've gotten taken with a scam with stolen CC and punching them in manually. Basically I got screwed and would lose the appeal (yes you can appeal the chargeback, sounds like u might have a good case if you have video evidence on the person handing a card over).
Now in order to stop this I can enter the visa/billing information online through my provider (moneris). Basically works like a secure online store transaction with verifies the Visa/MC through the billing address. This way if there is a chargeback I have a leg to stand on.
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