Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - How is this not fraud? And how to get contact info from Drivers Licence number?

jtfrogger · 06-01-2015, 08:33 PM

If I did business with your company, and you demanded to write down my driver's licence number in that situation, I would be reporting you to the Office of the Information and Privacy Commissioner of Alberta. The amount of effort you would take to deal with the issue would probably be worth more than $190 to you. Not that I would try to be punitive. I simply would not want you to record this information. And sometimes the only way to get companies to stop being invasive, is to report it. If someone were to steal this information from use and use it for identity theft, then you and the customer would be in very serious trouble.

I would not dispute the charge. The person that did that (assuming it was in fact the same person that was in your store), is also very much in the wrong.

See here for the Alberta OIPC guideline. Simply put, having the driver's licence number does not help you deter fraud, detect fraud or recover assets, so it is not reasonable to collect in the situation you describe: http://www.oipc.ab.ca/Content_Files/...s_Dec_2_08.pdf

It sucks that the credit card company has the policy of not defending a charge if you don't use the proper imprinting machine. But if you followed their policy with the machine that you should have, you would have your money. This is true even if you did not record the driver's licence information. If you continue to take pencil rubbings, this is a risk that you take. If you continue to write down driver's licence information, you put your customers identify information at risk because of your own sloppy business practice.

06-01-2015, 08:33 PM	#26
jtfrogger Powerplay Quarterback Join Date: Jun 2008 Location: Calgary, AB Exp:	If I did business with your company, and you demanded to write down my driver's licence number in that situation, I would be reporting you to the Office of the Information and Privacy Commissioner of Alberta. The amount of effort you would take to deal with the issue would probably be worth more than $190 to you. Not that I would try to be punitive. I simply would not want you to record this information. And sometimes the only way to get companies to stop being invasive, is to report it. If someone were to steal this information from use and use it for identity theft, then you and the customer would be in very serious trouble. I would not dispute the charge. The person that did that (assuming it was in fact the same person that was in your store), is also very much in the wrong. See here for the Alberta OIPC guideline. Simply put, having the driver's licence number does not help you deter fraud, detect fraud or recover assets, so it is not reasonable to collect in the situation you describe: http://www.oipc.ab.ca/Content_Files/...s_Dec_2_08.pdf It sucks that the credit card company has the policy of not defending a charge if you don't use the proper imprinting machine. But if you followed their policy with the machine that you should have, you would have your money. This is true even if you did not record the driver's licence information. If you continue to take pencil rubbings, this is a risk that you take. If you continue to write down driver's licence information, you put your customers identify information at risk because of your own sloppy business practice.