Jmac. Know what you want going in.
You will receive a time and you will be able to either go in person or call at that time, all seniority based.
You will tell the representative what you are looking for, ie. Green, or section 202, or lower bowl, first 2 rows black, etc. If they find something that matches your request and you like, you take it. If you go in person they will put a hold on them and you can go check the seats out before committing.
If there is an on-line option, that is news to me.
Hope that helps.
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