Quote:
Originally Posted by photon
Which is fine if they'd communicated the rule in that way I doubt there'd be such an issue, but to go on about child abductions and calling the guy a bad parent multiple times, that's horrible on both the security guy and the store manager. Customer service is where you make people feel ok even if you can't help them, not belittle them.
If that's a policy then it needs to be clearly posted, moreso for a LEGO store.
Though I doubt the veracity because LEGO is never spelled correctly  |
Yeah, and he probably calls LEGO bricks, Legos.
Agreed that the policy should be posted. Beyond that, I wouldn't want to enter into a discussion on the behaviour of the security guard and manager without hearing their side of it. Just from personal experience, people who are vociferous about demanding public apologies sometimes have a conflict-driven personality that has more than a little to do with the situation escalating. Not saying that's the case here, just that I wouldn't rule it out without knowing the guy personally or hearing the other side. Some people are just looking for a situation like this to overreact to.
Quote:
Originally Posted by CliffFletcher
I'd almost welcome something like this happening with my kids. Because I'm primed to go ballistic on the hand-wringing, hyper-irrational scaremongers who have decided that, contrary all human belief outside the last 20 years in North America, children are at terrible risk whenever they aren't with an adult. I wouldn't just send a letter. I'd start a campaign to embarrass Chinook Mall, the Lego Store, and the store manager. Media interviews, Facebook and Twitter campaigns - the whole nine yards.
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*Ahem*