Heard a piece with Craig Conroy the other day saying something to the effect that it was the coach's job to be hard on players and point out their mistakes. It was his (Conny's) job to help the players to ease up from that on themselves and not beat themselves up over mistakes.
Hartley, by all evidence, however hard he may be on his players, also puts them right back out again to go and be better. It's a bit like learning to ride a bike - you fall off - you get right back on and ride again.
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