Call them, try to speak to a human, and get to the bottom of this. I usually had the paperwork in 3-4 weeks while I was at school in BC.
The tuition on your visa will mean wicked interest... you should go to Royal Bank (I think they're the best when it comes to student lines of credit) and open an account. Take whatever money you can get from the LoC and use it to pay your tuition until you can get the matter sorted out (the interest rate is waaay lower!).
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