Quote:
Originally Posted by nik-
I worked there about 15 years ago and it was pretty much the same thing. We pushed the spiff's and warranty. You used to be able to see the spiffs coded on the price tags so you could adjust on the fly. I think people caught on though after I had left and they changed that. When I was there, you didn't get salary plus commission. You only made the base pay if your commissions didn't beat it.
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this, when I worked there the base was about $1200.00 which at the time was pretty much minimum wage, but the only time that you saw that was if your commissions were below that, and if that happened you weren't around to collect it again.
The warranty at the time If I recall right was a zero dollar cost or pure profit. So if I sold a computer with a price of 2000, and a cost of 1500. I'd make $100.00. If I sold a 4 year warranty at 399.00 I'd make about 80.00. so I would make about $180. So if you sold a computer a day with full grease (warranty) working 6 days a week you'd make about $5000.00 per month.
in November and December, I'd probably sell a lot more then that and you had to become very efficient at bouncing. I remember as a assistant manager I'd carry a tennis ball and if I saw a sales person entangled with a person for a long period of time I'd start casually bouncing that ball as I walked past.
I still have the sales track burned into my mind, that you had to use because it was great at finding out when a person was buying and how much their budget was.
As for the P3's to SP1's I can confirm that if you sold a P3 the only way that you could redeem yourself was if you sold warranty with it, because the P#'s were usually money losers with no spiffs. If a manager saw you rolling out a P3, and saw that it had no warranty you were dead to him until you redeemed yourself.
Selling the warranty was always a challenge, and when you entered a sale without it a manager or assistant manager or department manager would have to authorize the deal, but we were going to authorize it anyways, we were there to give the whole "Oh I see that you didn't buy the warranty, did Clyde here explain it? Oh, just for feed back why aren't you getting it? Oh fantastic, Clyde here should have explained, blah blah blah"
I sold warranty at the time based on one simple documented fact. At Future Shop at the time the only areas where they lost money on warranty sales was with big screen projection T.V's and on Computers. Not because they are bad products, but because they are complex products. Blah blah blah.