I don't think the other realtor has any obligation to answer his/her phone, other than if his/her seller is calling. It's plenty rude, but you and your realtor are not his/her concern. What he would have been obligated to do and what your realttor should have done was write an addendum to the original contract that did two things, 1) extended the appropriate condition date by 48 hrs and 2) added a term to the contract that said the sellers would fix the problem however you wanted it fixed. Such an addendum would have required a response from the other realtor and in this sort of market, they would have been crazy not to agree to it.
So I think it's your realtor that screwed this on up. Real estate requires documentation not phone calls.
I'm not sure if you signed an inspection agreement...an agreement that says the contract will not be altered unless the value of the repair is more than 1% of the value of the house. But typically you have a hard time canceling a purchase contract over a relatively small repair. So it may have ben fruitless anyway.
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