[SebC]

Cross-posting a message I sent to 311, because I'm pissed off.

Heading Southbound from Centre Street Station I was subject to multiple inaccurate pieces of information pertaining to the depature time of the final train of the night. I arrived at the station at 1:41 AM. It turned out that the train was running behind schedule, and arrived after 2:00 AM.

Per Google Maps, the train was to depart at 1:48 AM. Per the paper sign at the station, there is a timepoint at 8 St SW, from which the train is not to depart prior to 1:45. So I felt that arriving at 1:41 I should not have missed the final train. The electronic signage also indicated 1:45.

The biggest failure, however, was the transit police who attempted to clear out the stations at approximately 1:53. The drove up, and I asked them if I had missed the final train. They stated that I had. I informed them that I had been at the station since 1:41 and the signage indicated 1:45. They asked if I was sure. I stated that I was. At no point did they offer me any kind of assistance.

I see three points of failure here that should each be unacceptable on their own. All three together is massive incompetence.

First, real time GPS data should be passed through to Google. Perhaps Calgary Transit's website would've shown the correct time, but given the limited capalities of my phone, I cannot access it easily.

Second, the electronic signage at stations should use GPS data. If it does not, it should explicitly inform users than it may not be accurate.

Finally, as an absolutely last resort, transit operators must be able to communicate with transit police in order to not falsely tell customers that there are no more trains.