[Locke]

Originally Posted by RedMileDJ

Call center jobs are always entry level and will always have turnover.

I used to work for Shaw, about 8 or 9 years ago. I worked in the Inside Sales division. Ie: telemarketer. So I took a salary plus commission. Most of our calls (70%+) were to existing Shaw customers. We didn't have a high turnover. We were paid well. At least in my eyes.

The CSR (customer service rep) division always had new people coming and going. Always did. I always saw new people in that area of the building.

Shortly before I left, they dissolved the ISR role and made us all CSRs. I was 2 weeks into it when I decided to move on. The CSR (call centre) role is the pits. It sucks. People are grouchy, moody, rude, etc. The customers on the other end of the phone treat those CSRs like crap.

So, I can see why there is such a high turn over. There always will be.

That being said, Shaw was one of the best companies I ever worked for. I still credit that company for instilling the values and skills I use today as a sales manager.

I just see Shaw having the same issues...no matter what city they move the CSR team to.

Yes and no. Its an entry level position, you're right about that, and as such its bound to have high turnover, but $40K isnt an entry level wage.

If they maintain the turnover but pay people less they're still going to save money.