Quote:
Originally Posted by calgarygeologist
I actually used two mortgage brokers and I contacted a treasury bank when I was shopping for my mortgage. I actually didn't intend on using two brokers. I had done a pre approval with the broker I previously used and when our offer was accepted I emailed her and she asked for the offer sheet and various stuff. After four days of not hearing from her and not being able to reach her I found another broker to do the work for me. He worked much harder and kept in constant communication. He had two options for me in under 48 hours and we accepted one of them. The night before our conditions were to be waived my initial broker sent me an offer from Scotia Bank. It was a much less competitive rates (laughable actually.) She wasn't too happy when I told her I already accepted a different offer and the reasons for that decision.
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The exact same thing happened to me. The first one I tried using was unresponsive for a few days. Not even a return phone call to tell me they were working on it. I went to another one, and they were much better. Then the first one was all snarky after I told them I went somewhere else... and like you said, got a much better rate.
Maybe for some brokers, it is not a big deal to wait a few days to call back, but when you are the one buying the home (especially when it is your first time), the process is stressful and requires a lot of hand holding.