My Z3 service experience.
I took my Z3 swimming in Hawaii last month to take some underwater pictures. After 30 seconds in the water it shuts itself off. I restart it and continue to take a few pictures. I had the phone underwater maybe 3 minutes total. Come out of the water and the phone shuts down again. Won't turn back on. After 10 minutes I try again. Turns on but then screen is all messed up and shuts down again. Got it to start up again using volume and power buttons. Worked for a few hours then dead.
Nothing would bring it back to life.
Back home, I call Sony to get some help. After a couple of days of trying some things and plugging it in for many hours it still would not start up.
Sony says I need to send it into them. Got the service info email right away but waited 7 more days including
3 more calls into them to get the purolater shipping labels.
Sent it in to them in Mississauga on Dec 18. They received it Dec 23. Jan 2 I call and see if there is any update. Nothing. They still have to test it out.
Come home Jan 6 to a parcel with a brand new Z3. No email or phone call. There wasn't even any explanation in the box. Just bizarre.
Anyways. I guess the phone must've been defective. I had all the flaps tightly closed. I found out afterwards that the phone isn't waterproof in salt water so I guess Sony could've sent it back to me without fixing or replacement, so kudos for that.
Overall I'd say their service needs some work but I have a brand new phone so I guess I can't complain too much.
I won't be taking this phone into any water. Just too risky.