[Maritime Q-Scout]

Say what you will, the manager took it like a champ.

Should he/she have been all hands on deck? Yes.

Did he/she deflect the responsibility to others? No.

His/her response could have been better, but it sure could have been a lot worse.

If anything it sounds like he/she wasn't ready for the position (or was put in the position with transferable skills to retail but not retail itself) and was burnt by inexperience.

Frustrating? Yes; but it was an appropriate response.