Quote:
Originally Posted by kaisin82
why avoid Brick?
just gotten a serta trump mattress from them over black friday
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Decent in-store, pre-purchase, service.
That all disappears once you leave the store.
Post purchase customer service is garbage.
Their "blanket" warranties are complete crap and not worth the paper written on.
Deliveries are very often delayed...sometimes weeks late.
Many case of damaged goods being delivered or delivery personnel damaging buyers property.
Communication with the company is horrendous. They suggest going through their FB app first.
Then you wait a minimum of 4 business days to get a response.
I've had my own issues with them. I absolutely despise the company.
Lots of RTs showing other peoples frustrations here:
www.Twitter.com/TheBrickSucks
Serta Trump is an amazing mattress.
Just hope you never have to deal with any warranty issues.