I booked a 16ft truck from Discount Rental for pick at the location on Fisher Road a month in advance. A week before the date they even called to confirm that the truck will be there for me for that morning. That morning comes with all my friends lined up to help me move I get a call from the Discount on my way to pick up. She said that the truck was not returned the night before and there is nothing on the lot available for me. She was very sorry and said that there is another truck coming back at 2pm that I could have. But most of my helpers only had the morning to help me move so I was really miffed about the whole situation.
Surprisingly, I didn't get upset and told her its really not her fault and that I would take the 2pm truck and deal with finding help later. Turned around and started my trip back home when 5 minutes later she called and said she called her buddy at Avis and can get me the same size truck if I go down there now. Totally surprised me by the level of service that day from her.
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