Quote:
Originally Posted by Smartcar
That's a nice story, and good for them. Unfortunately, what they (and others) do are creating an expectation that businesses should make it right for people who made mistakes. Not every business has the capacity to do this, and get slagged online when they don't.
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I don't think it's an expectation, but it is nice for the manager to do this. It didn't cost Cineplex too much more money to do what he did and it kept two customers happy. More businesses should learn from that.