Quote:
Originally Posted by psyang
Outside the theater, the manager greeted us, and explained that our tickets had been booked for an UltraAVX theater out in Vancouver. I looked at the tickets, and sure enough, it listed a Vancouver theater.
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Good service to overcome their mistake is always welcome, but when it comes in the fix our mistake, it is a whole other level.
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That's a nice story, and good for them. Unfortunately, what they (and others) do are creating an expectation that businesses should make it right for people who made mistakes. Not every business has the capacity to do this, and get slagged online when they don't.