[OutOfTheCube]

Originally Posted by psyang

Great idea for a thread. This happened a few years ago - it was my first attempt to book a seat at the UltraAVX theater at Crossiron Mills. I booked online for the Transformers Dark of the Moon movie and printed out the tickets. My wife and I showed our tickets at the ticket counter and walked right into the UltraAVX theater. It was about a week after opening night, and the theater was filling up fast.

After a few trailers, the movie started, and as we heard Optimus Prime's voiceover, we also noticed an usher with a penlight walking down our row towards us, checking tickets along the way. When he got to us, I showed him my tickets and he said "I thought so", and asked us to come with him while another couple took our seats. It was embarrassing, though the darkness of the theater helped.

Outside the theater, the manager greeted us, and explained that our tickets had been booked for an UltraAVX theater out in Vancouver. I looked at the tickets, and sure enough, it listed a Vancouver theater. I was very apologetic, but the manager just said, "This looks like a date night for you two". It was. So he told us to pick any non-3d movie that hadn't started yet and he'd let us in. In addition, he gave us 2 additional passes for any UltraAVX movie that we could use in the future. I was floored. I think we watched Super 8 that night, then came back a couple months later to watch Contagion in UltraAVX. We still haven't watched the Transformers movie, and while Super 8 and Contagion were just ok, I'll always remember them fondly. Needless to say, we've been back to watch movies at Crossiron Mills many times since as well.

Good service to overcome their mistake is always welcome, but when it comes in the fix our mistake, it is a whole other level.

My wife and I had good customer service at that theatre as well. We went and saw Fast and Furious 6 opening weekend in a packed show. At a certain point the sound cut out, probably for only 1-2 minutes. At the end of the movie they gave everyone free passes for another movie, no restrictions. I was impressed.