[undercoverbrother]

Why not a thread to give a shout out on positive service.


Today, I experienced positive service from Costco.


Short story, I waited to purchase winter tires (WS80) for my new vehicle b/c they went on sale at Costco today. Went in this morning, told I can get them, $883 all in. Perfect, let's do it. The person on the counter hits some computer keys then tells me:

"sorry we don't have the tire".

"Ok, how long to ship it in"

"No, I mean we don't have that tire, anywhere. It would take until January"

"huh"

I speak to her about my thoughts on Costco putting a sale on a tire they can't actually get (knowing all along it is above her pay scale).


After a couple of calls with Costco, the are putting on the X-Ice (normally $1200) for the same price.


Sometimes it pays to express yourself in a polite manner, while still not being happy.

Big Shout out to Costco, for turning a negative experience into a prositive experience.