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ken0042 · 11-27-2014, 11:29 AM

Just wanted to share a positive experience I had with Telus tech support. We have a 25 mbps plan, and between my son's Netflix and my wife's IPTV, we get good use out of it. We had some speed issues and I called their tech support line. I was on hold for about 30 minutes, but once I got through the guy was able to get to the root of the issue and get it fixed.

So far, that is average. Where he really stepped up was he asked if he could call the next evening to follow up. When he called I wasn't at home, so he asked if he could call a couple of nights later again. So two follow up calls just to make sure I was happy. It's service like that which will make me stay with them.

11-27-2014, 11:29 AM	#86
ken0042 Playboy Mansion Poolboy Join Date: Apr 2004 Location: Close enough to make a beer run during a TV timeout Exp:	Just wanted to share a positive experience I had with Telus tech support. We have a 25 mbps plan, and between my son's Netflix and my wife's IPTV, we get good use out of it. We had some speed issues and I called their tech support line. I was on hold for about 30 minutes, but once I got through the guy was able to get to the root of the issue and get it fixed. So far, that is average. Where he really stepped up was he asked if he could call the next evening to follow up. When he called I wasn't at home, so he asked if he could call a couple of nights later again. So two follow up calls just to make sure I was happy. It's service like that which will make me stay with them.