Quote:
Originally Posted by CaptainYooh
OK, substitute "economy" for "consumer". How does it benefit Canadian consumers? Overseas Call Centres are usually set by large organizations that enjoy a monopolistic or quasi-monopolistic status (utilities, airlines etc.). When consumer choice is limited, consumer interests should be protected by the appropriate Government oversight and, if there is sufficient evidence of these interests not being served well, an appropriate action should be taken, I think.
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It benefits the company in cost cutting measures, I don't know why you've lead to believe they're trying to benefit consumers.
Outfits like Direct Energy and telcoms make dealing with them as annoying, time-consuming, and frustrating as possible, in an attempt (usually successful, in my case) to get us to just throw our hands in the air and hang up, instead of wading through their garbage.
They are bad human beings.