OK, substitute "economy" for "consumer". How does it benefit Canadian consumers? Overseas Call Centres are usually set by large organizations that enjoy a monopolistic or quasi-monopolistic status (utilities, airlines etc.). When consumer choice is limited, consumer interests should be protected by the appropriate Government oversight and, if there is sufficient evidence of these interests not being served well, an appropriate action should be taken, I think.
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"An idea is always a generalization, and generalization is a property of thinking. To generalize means to think." Georg Hegel
“To generalize is to be an idiot.” William Blake
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