No, OPs case was definitely a scam phone call. And it is one still going around. You either get billed for material that is never sent, or you get sent something, but billed at 2-3 times the rate of what your usual vendor offers.
If it is a company you deal with, they would already know what model of printer/copier/fax you have and would be asking for the page counts for a specific device rather than fishing to find out what device you have.
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