Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - OnePlus One

RedMileDJ · 11-04-2014, 02:32 AM

I just received the following reply to my ticket:

Dear <my real name>,

Congratulations with the birth of your daughter.
We hope that both the mother and the newly-born are in excellent health.

The faulty product does require repair.
But considering the circumstances, we shall offer you either a replacement or refund as per your request.

Regarding recovery of the pictures we are much less hopeful.
Nonetheless, we would like to allow you any and all opportunities for a successful recovery. (For avoidance of doubt: at your risk and expense.)
Therefore we hereby confirm that even if your product is returned to us damaged; we shall refund the full purchase price, or ship you a new product respectively.

I apologize for my delayed response and hope the proposed resolution is satisfactory.

Looking forward to hearing from you how you prefer to go ahead.

Kind regards,
Sanam

So there we go. I'll probably take the refund.

11-04-2014, 02:32 AM	#718
RedMileDJ Lifetime Suspension Join Date: Sep 2007 Location: blow me Exp:	I just received the following reply to my ticket: Dear <my real name>, Congratulations with the birth of your daughter. We hope that both the mother and the newly-born are in excellent health. The faulty product does require repair. But considering the circumstances, we shall offer you either a replacement or refund as per your request. Regarding recovery of the pictures we are much less hopeful. Nonetheless, we would like to allow you any and all opportunities for a successful recovery. (For avoidance of doubt: at your risk and expense.) Therefore we hereby confirm that even if your product is returned to us damaged; we shall refund the full purchase price, or ship you a new product respectively. I apologize for my delayed response and hope the proposed resolution is satisfactory. Looking forward to hearing from you how you prefer to go ahead. Kind regards, Sanam So there we go. I'll probably take the refund. Last edited by RedMileDJ; 11-04-2014 at 11:18 AM. Reason: grammar. highlight some lines.