Quote:
Originally Posted by Anduril
Just my comprehension of your post. Never experienced the older policy of AppleCare+ so when you say it's no longer a no-questions-asked exchange versus now, what is it exactly that they're no longer doing?
Edit: Maybe gears are starting to click. Sounds like they would exchange cracked iPhones straight out without using the 2x accidental coverage?
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Essentially what Ken said, but in many cases it would be even more awesome and they wouldn't make you pay at all. I know a guy who managed to get 3 new phones for nothing over a 2 year span (1 battery and 2 screen breaks). The Apple employees used to have incredible control over ensuring your happiness.
When I took my phone in last year to get a battery issue diagnosed the guy was apologetic and told me "had this been a few years ago I would have just given you a new one".