All my 311 experiences have been good. I don't use the app though. Mostly I call with random questions about TIPP, or where to take all our tree branches, or for lost pets. Once a random parrot landed in our yard and we had no idea wtf to do with him. I called 311 and the city only deals with dogs and cats, but the lady was amazing - she looked up emergency vets that were open on a Saturday night so we could take him in somewhere.
It ended up turning into a domestic dispute in my backyard (for real) with some guy screaming obscenities at his girlfriend for accidentally letting the bird escape from their house, while their infant twins waited in the idling car, which he then started kicking the #### out of (the car). We called 911 and had to wait to connect with an operator because all the lines were busy. Good times. So all told, my 311 experience was vastly better than my 911 experience.
\coolstorybro
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