Quote:
Originally Posted by undercoverbrother
I am not saying I don't agree with your frustations, but honestly directing them at the front line staff is missplaced.
If you want create change then point your efforts in the right directions. In fact, I would suggest you say to the front line staff "I don't agree with your company's decision. Who do I contact to complain?"
BTW, mom's don't have a carry on because they can't afford luggage fees, it is because young kids (ones that need strollers) generally need diapers/food/toys/books/change of clothes/blankee or teddy....an so on....
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I think you're missing what I'm saying. If you read through my posts I never said I give it to front line staff, ever (I barely interact with them). I may blame the airlines for a lot of issues, but I'm always courteous and patient, because I understand the rules. They can charge $500/bag for all I care, I will work around it, and still have a (mostly) pleasurable experience.
I HAVE said that when other people do it, I don't show a lot of sympathy.
That's also a pretty sweeping generalization on what a mom is doing on a plane BTW. I have no idea what she's doing or why (neither do you) but what I DO know is they require a lot of space, and usually have a ton of baggage. Would that decrease with a reduction in bag fees? Maybe. Probably. But that's my opinion and I can't substantiate it (neither can you) but like I said, I fly a TON, and it's based on my observations.
The argument I'm making here is that boarding times would decrease, bin space would increase, and the average traveler would have a better experience if they got rid of bag fees. But when the average traveler gets mad at airline staff because of it, my opinion is have at 'er.