[undercoverbrother]

Originally Posted by Tron_fdc

"Wow" what?

I work for a private company, and I'm on the front line as well. When things go sideways, I get all kinds of grief from clients; likely 10x what an airline attendant would EVER get.

Ever hear the expression "shoot the messenger"? When airlines create an environment when you can't call anyone, you can't talk to anyone, and treat you like a number with a wallet, you're going to reap what you sow. Flying can be pretty frustrating to the layman that only does it once a year, so when you get nailed with "surcharges" and someone loses their mind over it I don't feel sorry for the airline employees.

Should we all spare them the grief because "Corporate" came up with these ridiculous rules, and it's not their responsibility? Because to me that's a poor excuse.

Besides, at Westjet, "we're all owners"

ermm I believe the expression is "don't shoot the messenger".