Quote:
Originally Posted by Tron_fdc
I don't feel sorry for the frontline airline personnel AT ALL here. Your company changed all the allowances, and you're the face of the company. Of course you're going to bear the brunt of it when people lose their minds.
Dion's quote summed it up beautifully
Sid Cupido · Top Commenter
and this behavior is a surprise to the airlines? They insist on treating their passengers like penned cattle and when those same passengers react like animals the airlines are mystified? How idiotic are they?
I will continue to push my baggage limits when I have to, and if I get questioned by passengers I will gladly refer them to the flight attendant. The airlines created this problem, they can deal with it.
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Quote:
Originally Posted by Slava
I still feel sorry for the front line staff. Sure the companies have made a mess of things and created this, but the poor employees have to take the brunt of that stupidity. It sucks when you have to deal with the mess that someone else created.
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Agreed, I suspect that there was zero discussion with the front line staff prior to this decision. Yelling at the front line airline staff is the same as yelling at the gas jocky that fills your tank or the 7/11 employee that sells you your over priced chips/pop/bottled water.
It is useless and stupid.
If you are truely disgusted by the decision then contact the airline by mail/email and express your views (no I don't believe it will make anymore difference than yelling at the front end staff), but it might get it infront of the correct people.