[Jayems]

So here's my issue, and hoping someone can help.

Whenever I turn on my Xbox1, the best case scenario is I lose internet (wireless) to the rest of the house, but I can still connect to the servers and play xbox online. (Edit: XB1 is hardwired directly to modem)

Worst case is it kicks me off the XB1 randomly and shuts down internet to whole house, needing a modem reset to get back online. Just try to play a few NHL15 games and it's driving me absolutely crazy that I can not stay connected (and get a L).

Here's what I've done so far:

- Called Shaw. Said they've never heard of that before. Reset the modem (Motorola SURFBoard) on their end. Nothing changed.
- Open ports as suggested elsewhere, NAT is listed as open.
- Called Xbox. Got hung up on twice after they said "that's noting we've heard of before." and the line drops dead. Can't be bothered to wait on hold again.
- I have set my Xbox to a static IP (my router is set for 253 connections, so I set it as xxx.xxx.xxx.253). Still nothing.

My assumption was it's a conflict with the router and other devices, but even if I shut off all my other devices (phones, tab, other computers) it still happens randomly. When I turn on my phone to see if that triggers it, nothing goes off. It's really, really random.

Any suggestions would be apprecitaed. Worked flawlessly with my Xbox360 and I never, ever have a problem with the modem/router until I turn on the XB1.

I have the 50mb data plan through Shaw. Getting 47mb+ on the xbox test, 30ms ping...

I have no idea.