I'm having a nice little battle with Shaw. The node that supplies Mount Pleasant (NW) is awful. Every night from 6PM-3AM give or take, my speeds plummet to sub-1mbps. They've admitted it's the nodes fault, and still don't have an ETA of any sort regarding a fix. 9+ months, and they discounted my bill one time.
They've even gone so far as to say that ONCE the issue is fixed, they'll then reimburse my account with a partial refund because "then they'll know just how long customers have been impacted".
I should've bailed on them long ago, but quite frankly - Telus isn't exactly a company I enjoy dealing with. Incredibly frustrating.