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Originally Posted by ken0042
First of all- thanks for the solid post; and the great perspective.
However with your point I quoted above- I would also mention that not all salespeople are that eager to find the answer. That was the one thing that we found. There were at least three things that were almost deal breakers for us that we were able to have added by asking somebody other than the salesperson. He had told us no; and I almost got the impression he did that just because finding the answer meant more work. However I will agree that the trades likely aren't the right people to ask.
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Unfortunately, not everyone does their job 100%, all the time. This is part of what I meant when I said to pay attention to your build. Simple stuff like getting TV backing put in your living room is often accomplished by being cool when you meet the supe, and just asking for it. Depending on who your builder is, there is always a different process for customer relations. Some builders do one meeting at the beginning of the build where they go over blueprints, then you get a couple site visits with the salesperson during the build. Other places will give you a walkthrough after rough ins, and you get a chance to see stuff and ask questions. I know some people are just unpleasant, but generally speaking, if you treat people the way you would like to be treated, you get a lot further. Of course, you are the buyer, and you should get what you pay for. If you think you're getting ignored because you're too nice, then push back.
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Originally Posted by ken0042
That being said, how do trades feel about the homeowner showing up with coffee, pizza, or beer?
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I wouldn't do that. Nice gesture and all, but there's no way you, Mr Homeowner, have any idea how many people are working at your site today. It can vary from 0-10+ on any given day. You might bring too much, or not enough, both of which are a bit awkward. And definitely no beer. Guaranteed that'd be appreciated by whichever guys you gave it to, but your builder would not be happy at all. OH&S regularly cruises around new build areas looking for safety infractions. The last thing a builder wants is alcohol on site. A crooked wall can be fixed, but sewing a finger back on isn't as easy.