Quote:
Originally Posted by WilsonFourTwo
So I'm clearly a fan of Wind and think they're a really solid provider, but I agree that calling into their customer help line is a terrible experience.
I've only ever done it once, but the experience was terrible....3/10 would be a reasonable score. Language barriers, CSRs don't seem empowered to make any decisions, and just the overall feeling was that they didn't understand the (simple) billing quesiton I had. Telephone service delivery is where Wind is noticeably weak.
The good news....I've found that their store/kiosk locations can provide a lot of help and have good people there. I typically just wait until the next time I'm near Chinook or 17th Ave (imo their best Calgary locations) and pop in for a chat.
Under the 'buyer beware' category....calling Wind Customer Support can challenge a person's patience.
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I found the same thing. The customer support is my one issue with wind, not the out of town roaming which costs me at most five bucs every few months. Then again, Rogers support would clearly understand what i'm talking about and overcharge anyway which wind support has never done.