I'm glad to be done with Wind myself.
At first I was happy and wanted to see the company succeed to push out the top 3 a little (and still do to an extent).
However my short time with them was nothing but troubles. Mainly lousy customer service which helped my decision to leave them. I was given the option to join the company plan or continue having my company pay for my line with WIND.
First problem with them was when I called in to switch my plan to include the U.S. roaming plan. I received a text confirming my plan had been switched and went to the States a few days later. While down there I received a different text stating my plan was getting close to a dollar amount cap and if I went over my account would be suspended. I called in to inquire about this and they told me my plan was never changed. In their call log all they had input I called in to inquire about switching plans but in the end decided not to switch.
Quite the hassle waiting and arguing with them to refund my money on that one.
I also found out that even though I confirmed my plan would stay the same except for adding the U.S. roaming (special promotional plan for the same dollar amount). That was actually not the case as I lost VM which I then argued and lost and thus added $7/month to my bill. I still would have changed my plan of course saving money ($8/month) every month instead of $15/month to add the roaming, but the principle of them saying no other changes grinds my gears.
A few weeks go by and I go to the states again. What happens? Yep more U.S. roaming charges. This was the last straw.
All this while dealing with incompetent and/or hard to understand customer service agents. One trick I found effective was emailing in my complaints and then I would receive a call back a few days later from an agent that would have already looked into my account and would be better able to assist me from there.
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