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Originally Posted by JonDuke
I'd love to get on the invite list too, please.
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Added, updated list with another invitee as well. Hopefully this one has not issues. Congrats SilverGS btw.
Quote:
Originally Posted by burnin_vernon
Does anyone have any accounts of needing warranty work and the customer service aspect with that?
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Have not personally... but I know some Europeans that have and they didn't have too many issues unless it was due to a LCD tint issue (where they charged people for replacing LCD tint issues on early production units due to improper LOCA curing... this was because it fixes itself over time). Broken phone they replaced in the one case I know about. Also problems with buying the phone because of page issues... I believe rico had some problems, but that might have been because the invite issues after the original expiry.
https://forums.oneplus.net/forums/tech-support/
Their policy is somewhere on there as well... I'll see if I can find it later when I'm not posting in the middle of the night groggy. haha. Their problem with support is scaling atm
Quote:
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On our end, we’ve revised further our production targets for August, as we know many are eager to have a One to call their own. At the same time, our current demand situation is many times that of our initial estimations, and we’re having issues with scaling up customer support fast enough. We understand that our current support is far from the seamless experience we designed from the outset, and are working against the clock to improve in this regard. We will pace shipments with our actual customer support situation to try and mitigate the scaling issues.
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https://forums.oneplus.net/threads/i...-august.79158/