Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Telus is rolling out a fibre optic network...

morgin · 07-25-2014, 06:27 PM

... and their staff are absolutely clueless

https://fibre.telus.com/

I signed up to get notice of availability. They called me today to check my address and mentioned it would likely be this fall. So I ask the all important question, which is what sort of top end speed are we looking at. I'm already on Internet 50.

The answer?

Spoiler!

I literally spoke to 5 different agents through phone and on their chat, and no one could answer the question of whether the fibre network would have a plan > 50Mbps. On the phone, I went through regular internet support, to "fibre" internet support, and I got as far as the agent understanding that I already had Internet 50 and they wanted to know if I was having technical problems with it (after about 10 minutes of looking up my account and trying to figure out why I was on the fibre support).

I tried the chat option, and the agent was kind enough to paste an article about the difference between fibre optic cable and copper cable, but couldn't understand that my question was simply "Hey, will there be a fibre plan that offers a faster internet connection than your current top plan of 50 Mbps?" They did however inform me that fibre is a better cable and my television would appear more high definition due to less eletromagnetic interference with the signal. So, there's that.

I did, in the end, get my answer. I sent telus support a tweet. It took less than 3 minutes to find out that yes, they do plan on rolling out a 100Mbps plan.

What a joke.

Also, apparently if your postal code is in the right area, the webpage actually says right on it 100Mbps.

Anyway, we'll see. I was really hoping for Google Fibre speeds of 1000Mbps, but I guess 100 is better than 50.

07-25-2014, 06:27 PM	#1
morgin Scoring Winger Join Date: Mar 2009 Exp:	Telus is rolling out a fibre optic network... ... and their staff are absolutely clueless https://fibre.telus.com/ I signed up to get notice of availability. They called me today to check my address and mentioned it would likely be this fall. So I ask the all important question, which is what sort of top end speed are we looking at. I'm already on Internet 50. The answer? Spoiler! "Well sir, our packages start at 15Mbps!" I literally spoke to 5 different agents through phone and on their chat, and no one could answer the question of whether the fibre network would have a plan > 50Mbps. On the phone, I went through regular internet support, to "fibre" internet support, and I got as far as the agent understanding that I already had Internet 50 and they wanted to know if I was having technical problems with it (after about 10 minutes of looking up my account and trying to figure out why I was on the fibre support). I tried the chat option, and the agent was kind enough to paste an article about the difference between fibre optic cable and copper cable, but couldn't understand that my question was simply "Hey, will there be a fibre plan that offers a faster internet connection than your current top plan of 50 Mbps?" They did however inform me that fibre is a better cable and my television would appear more high definition due to less eletromagnetic interference with the signal. So, there's that. I did, in the end, get my answer. I sent telus support a tweet. It took less than 3 minutes to find out that yes, they do plan on rolling out a 100Mbps plan. What a joke. Also, apparently if your postal code is in the right area, the webpage actually says right on it 100Mbps. Anyway, we'll see. I was really hoping for Google Fibre speeds of 1000Mbps, but I guess 100 is better than 50. Last edited by morgin; 07-25-2014 at 06:36 PM.