Quote:
Originally Posted by burn_this_city
XM Sattelite Radio is terrible for this too. I phoned to cancel my subscription and was magically disconnected when I said cancellation. They also sent me to collections after my cc number changed and their autorenewal wouldn't work.
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They are brutal.
Rogers isn't much better either. I called them at the end of November to cancel my service for when I moved in January. I explicitly told them I did not want television service at my new residence, just internet. They begged and pleaded, and offered me everything under the sun to not cancel, but I insisted. Then they kept calling me for weeks after with sales pitches. When I received my bill in February, I was being charged for cable. I called to complain, and they told me that I had to pay it because I didn't give them a month notice. They told me that they had no notes from November saying that I was cancelling, only that I was moving. In order to get that fixed, I had to call a specific person with Rogers and it had to be between 8am and 4pm on weekdays.
When I called that person, they were snarky and said that I should have called them when I first moved in and noticed there was cable service on the television instead of waiting for the bill to come, thereby insinuating that I was trying to pull a fast one by getting a month of free cable. The thing is, I never hooked up my cable box to check because I assumed that I would have no service. I was so angry I told them to cancel my phones and internet with them, which at that point they finally agreed that I wouldn't have to pay for the cable.