Yup, I once had a problem with Telus cell phones. Although they were kind enough to call me up and say "oops, sorry sir, we've overcharged you the past X number of months to the tune of $900. But its our policy to leave it on your bill as a credit".
Needless to say, I got a $900 plus cheque cut and sent to me (after some, umm, polite words shall we say).
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