I'm never a fan of keeping score on the side in deals. Get it in writing or don't count on getting it. All that said, total BS from the dealership/repair shop, not shocking but enraging I'm sure.
I'd stand my ground pretty firm on that. If you have your car then see how far they are willing to take it with no leverage. If you have any kind of documentation to fall back on then even better for you.
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All hockey players are bilingual. They know English and profanity - Gordie Howe
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