[KTrain]

This is what they posted on their Facebook page when someone brought up the truck:

While we can’t yet be certain who the driver of this Tacoma is, we have a strong suspicion it’s a gentleman who came in recently with an off-warranty Tacoma seeking service. This is the response our service manager wrote to him when he sent an ominously threatening email of complaint after his visit:

‘As a franchise of Toyota Canada we are limited to performing warranty repairs by the parameters set forth by Toyota Canada themselves. The warranty parameter set for the concerns you're having with your Tacoma is 3 years or 60,000 kms whichever comes first. That said, Toyota values its customers and has given us some tools to request warranty extensions in certain situations. They do however require the dealer to diagnose the required repairs and submit documentation to them for a decision making process that they have internally. Because the vehicle is out of warranty, the diagnosis is the responsibility of the customer and may or may not be reimbursed as part of the "goodwill" claim. The franchisee, being Heninger Toyota in this case, waits for the decision and notifies the customer once one is made. If Toyota decides to extend the warranty, there is typically some cost splitting between the customer and Toyota. In some cases the dealer may also participate if the customer has been an loyal service customer.

I understand that you are upset but please recognize that the Heninger staff assisting you yesterday were attempting to lead you towards having this repair performed properly and at a minimal cost to you.

If you would like to revisit having the diagnosis performed in order to submit a claim to Toyota Canada, please don't hesitate to contact me.‘

He’s clearly chosen not to accept our invitation to find a solution with us, and decided instead to decorate his truck with an offensive sign. We’ve seen pictures of this vehicle in a few locations around town and are glad to see he’s confident enough in the quality of his truck to be using it for his daily travel.