If you're using the Wind US add on, make sure your Sim card is compatible/up to date. My buddy has an S3 or S4 and all he got was data when we were in Vegas. Over 2 days on the phone and no one knew what was wrong and there was no ticket number. On the last day they finally figured out he needed a new Sim card to work with the add on.
Edit: Nm. Stud McCool posted already.
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