Called at 4:45 as well, wasn't on hold for more than 5 min. (Sorry for getting ahead of you merlin). The fellow in the ticket office who took the call was super helpful and joking around, but a bit frazzled at the end of the day. Said it had been a long one.
I'm currently in 211 row 14, so only can go 3 rows lower in whites. Asked about sections 211-213 or 225-227 and no luck. To be honest, if I was in those areas I wouldn't give up my seats either. So I am standing pat for another year. I do like my seats, and have mostly good folks around them so I'm not in a hurry to move. But if 212 row 11 center ever miraculously pops up, I'd be all over it.
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