Quote:
Originally Posted by DuffMan
as the only IT guy where I work, it is increasingly gmg's more and more when I am getting a coffee or taking a piss and people decide to open a case with me then, it's like give me some peace during these times, ffs.
I don't have any ticket system either, but I wish people would email me, so I don't forget.
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A system like JIRA is pretty good. Use it at work for all sorts of issue tracking or feature requests. Also allows for "voting", so if people are putting in moronic feature requests, they are weeded out.