Quote:
Originally Posted by GGG
I miss being able to talk to a real IT person, tell them my problem and them fixing it. Now it clear that IT performance is graded on their ability to close out tickets in a timely matter. So the incentive is just to close tickets instead of solve problems.
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I work for a small IT company and this is how we do things. We don't create tickets. The company I was speaking of in my earlier post is an organization that I go to every weekday for 2 hours and play "internal" IT guy. I don't use a ticket system there either. User emails or calls me or comes and sees me, I go to their desk or login to their system and resolve the issue.
