Quote:
Originally Posted by Igster
Yup...and then management thinks you're not doing your job. Happened to me just recently as well. I then (as mentioned below by another person here) sent all the emails I had sent previously, to management showing that I was indeed on top of the situation. Back to the user at that point looking stupid. Hate when people do this.  |
We have the three strikes rule. After 3 if they haven't answered, ticket closed. When they email back, suddenly it's an emergency. I reply that they'll have to open another ticket. Have a nice day.