The wait times are sometimes necessary. what if Bob comes in and is suicidal? His scheduled 15 minute appointment just turned into an hour and now every single patient after him is late. Should the doctor tell him "sorry, your 15 minutes are over"? while he's in the middle of "I am depressed and want to die"?
So many reason that are out of the control of the doctor for him being late. If it was up to the doctor he'd be on time and the patient would be in and out in less than 5 minutes but that's not how things go.
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